Integrated Querying and Reporting Service (IQRS)

• Create and manage user accounts.
• Establish and manage entity/agent relationships.
• Manage and renew entity registration.
• Manage credit card and EFT payment information.
• View Data Bank correspondence.
• Manage notification preferences.

• Submit queries and reports and retrieve responses.
• Enroll and manage subjects in the PDS.
• Retrieve report change notifications in PDF format.
• Manage subject database information.
• View historical query and report submissions.
• Manage user accounts.
• Reset expired user account passwords.
• View Data Bank correspondence.

The IQRS is available on a daily basis. The site is offline for system maintenance nightly between 2:00 a.m. and 5:00 a.m., EST. Other scheduled maintenance and system downtime events are announced on the home page.

Every entity must maintain an administrator account. For security purposes, the administrator account is limited to administrator functions only (cannot submit queries and reports). Administrators that also query and report must create a separate user account to do so. The administrator account may only create, edit, delete, and update the passwords for other user accounts for the entity. Entities may have an unlimited number of additional user accounts. See the Fact Sheet on User IDs and Passwords for more information.

Specify Response Routing for Agent-Submitted Transactions

The entity administrator may choose to have query and report output routed to the entity, the agent, or both. In addition, entities also have the ability to select how they receive query and report responses to their agent’s submissions. For example, if an agent submits a successful query using the ITP service, the entity can elect to receive the query response via the IQRS or the ITP.

Terminate Entity/Agent Relationships

Agents as well as entities may terminate entity/agent relationships. Entities will be notified of the deactivation via Data Bank Correspondence.

Manage Entity Registration

Entity administrators may update their profile through the IQRS on the Update Entity Profile screen. Some updates may require that a form be printed, signed, and mailed to the Data Banks before processing. The IQRS will alert administrators when this is required. See the Fact Sheet on Updating Profile Information Through the IQRS for more information.

Renew Entity Registration

To maintain the integrity and confidentiality of the information in the Data Banks, it is essential that the Data Banks periodically request that all registered entities review the statutory authorities for the National Practitioner Data Bank and the Healthcare Integrity and Protection Data Bank, certify their authority to participate, and complete the registration information.

Periodically reviewing the legal definition of an eligible entity and the legal requirement is important, which is one reason why the Data Banks ask entities and agents to renew every two years. Another reason is that periodic registration renewals ensure that the confidential information on file for each entity is accurate and current. Entities who fail to complete their renewal will not be able to use the Data Banks until the registration renewal is complete. If your entity does not renew their registration within the specified time, your DBID will be deactivated and you will not be able to conduct any Data Bank transactions until you have renewed your registration. See the Fact Sheet on Registration Renewal for more information.

Entity administrators may store EFT and credit card information in the IQRS and assign entity users to use specific credit cards for query payment. This feature makes querying easier for users because, once this information is stored, users do not have to enter their credit card information each time they submit a query. For additional information, see the Fact Sheet on Maintaining IQRS Credit Cards .

Important Data Bank messages are sent to entities through Data Bank Correspondence. Messages relating to upcoming system improvements, credit card expiration, registration renewal and agent designations and confirmations are all communicated through Data Bank correspondence.

All IQRS entity accounts with e-mail addresses will be configured, by default, to receive e-mailed notifications. Entities that wish to discontinue the receipt of paper reports may do so through the Notification Preferences screen.

Querying the Data Banks

Eligible entities may query the Data Banks via the IQRS or the ITP. The query is processed against the Data Banks based on the entity's eligibility. Queries may be submitted in single-name or multiple-name (batch) format. Responses to each query are available electronically in PDF format within two to four hours of receipt. For additional information, see the Fact Sheet on Submitting a Query Through the IQRS .

Reporting to the Data Banks

Eligible entities may report to the Data Banks via the IQRS, ITP, or the QRXS. The report data is stored in the appropriate Data Bank based on the type of report and the action taken. Reports may be transmitted as single reports or multiple reports. Within two to four hours of receipt, a Report Verification Document in PDF format is available to the reporter. For additional information, see the Fact Sheet on Submitting a Report Through the IQRS .

Users may enroll and manage subjects in the PDS. Enrolling practitioners through the IQRS enables users to enroll a single subject, a stored subject, or a subject from the subject database. For additional information, see the Fact Sheets on the PDS.

When a report is modified (e.g., corrected by the entity or disputed by the subject), a paper copy of the changed report is sent to all entities that previously received the Initial Report (within a three-year time frame). Users may view the changed report electronically through the IQRS, and may also elect to receive notification of the changed report via e-mail.

Entities may establish a subject database to complete querying and reporting obligations more efficiently. The subject database is a feature of the IQRS that offers an easy method for keeping track of identifying information about the subjects used routinely for querying and reporting. Entities may also import formatted subject data into the IQRS, eliminating the need to retype any data. For more details on importing subject data into a subject database see the page on IQRS Subject Database Import Formats.

Registered entities may obtain a summary of historical queries and reports that were submitted by their entity since June 2000. This enhancement aids entities in verifying that specific queries and/or reports were submitted. For additional information, see the Fact Sheet on Historical Query and Report Summaries .

Users are able to reset their Data Bank password without having to contact the Customer Service Center, if they have an e-mail address on file with the Data Banks and know their expired password.

Additional Information About the IQRS

• Security
• Fact Sheets on the IQRS
• IQRS FAQ

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